our accompaniments
Consumer Centricity Increased
Develop empathetic consumer knowledge
to convert into creative stimuli and promote co-design .
Or how to make your customers real partners!
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With: Experts in studies and animation of collaborative communities,
very serious people who do not take themselves seriously!
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We support interactions between teams and their customers,
so that they are aware of their needs and motivations .
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And we always do it in a good mood!
Our Interventions: empathetic interventions involving advice, facilitation, training, coaching, and creative management.
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Consumers'fit : interact with customers to detect their insights, build empathy maps and personae
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CX Consumer Xperimentation : experimenting with avenues of innovation to consolidate them in co-creation mode
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Augmented Personae : identify, federate and mobilize emblematic consos of the brand's personae, on a platform dedicated to observation, feedback and co-creation
Remote version
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Consumer Centricity remote
How to collect user feedback from 3 countries on a concept, despite the distance?
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Experimental sessions in small committees to share concepts , collect feedback from consumers and co-create with them
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3 countries investigated, 6 concepts developed , 40 drinks introduced in pairs
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All thanks to Miro, Zoom and its sub-groups associated with an in-depth adaptation to our interviewing, innovation and creativity practices.
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What our clients say:
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“A RICH MOMENT THAT GOES BEYOND OBSERVATION AND ALLOWS A REAL EMPATHIC CO-CREATION!”
- CMI Director
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“WE WERE ABLE TO LEARN AND CO-PRODUCE A LOT WITH CONSOS, WITH A NEW VERY INTERACTIVE DEVICE THAT RENEWS VIDEO CONFERENCE PRACTICES.”
- Marketing Director
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“A RICH MOMENT OF LEARNING. WE LEARNED A LOT WHILE WE WERE ALL IN VIDEO CONFERENCE! ”
- Marketing Director
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